How returns and refunds work for wholesale orders. Last updated June 2026.
Requests to return unopened, resaleable goods must be made within 30 days of delivery. Damaged, defective or short shipments must be reported within 5 business days of delivery.
Email sales@incolorstrade.com with your order number and clear photos of the product and packaging. Approved cases are resolved by replacement, credit or refund at no cost to you, including return shipping where applicable.
For non-defective returns, goods must be unopened, in original packaging and resaleable. A restocking fee of up to 15% may apply, and return shipping is the buyer's responsibility unless we agree otherwise in writing.
Clearance, custom, special-order and final-sale items are not returnable. Used, opened or assembled products cannot be returned unless defective.
1) Email sales@incolorstrade.com with your order number and reason. 2) We issue a Return Authorization (RA) number and instructions. 3) Ship the goods back referencing the RA. Returns sent without an RA may be refused.
Once we receive and inspect the return, approved refunds are issued to the original payment method, typically within 5–10 business days. Original shipping charges are non-refundable except for our error.
Email us your order number and we'll take it from there.
Email sales@incolorstrade.comThis page is provided for general information and is not legal advice. See our wholesale terms.